About the role
In this role, you will handle inbound and outbound customer inquiries regarding logistics services. Your primary goal will be to ensure customer satisfaction by providing accurate information and resolving issues efficiently. This position is ideal for fresh graduates or individuals seeking a career in customer service.
As part of a remote team, you'll enjoy the flexibility of working from home while also gaining valuable experience in the logistics sector. Our client values communication skills and a positive attitude, making this role an excellent entry point into the industry.
What you'll do
- Respond to customer inquiries via phone and email
- Provide information about services and assist with order tracking
- Resolve complaints and escalate issues when necessary
- Maintain accurate records of customer interactions
What you'll need
- High school diploma or equivalent
- Excellent communication skills
- Basic computer literacy
Skills
Strong verbal and written communication skills
Customer-oriented mindset
Ability to work independently
Good to have
Familiarity with logistics software
Multilingual abilities
Benefits
- Flexible work hours
- Work-from-home options
- Professional development opportunities
Interested in this role?
It takes about two minutes. Free to apply — EmployAlert never asks candidates for money.
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Questions about this job
What qualifications do I need for this position?
A high school diploma is required; previous experience in customer service is a plus.
Will I need to work on weekends?
There might be occasional weekend shifts depending on peak times.
How do I apply for this job?
Click "Apply Now" on this page to apply through EmployAlert. EmployAlert is recruiting for this role on behalf of a client employer.
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