We are looking for a Mid-Level Customer Service Specialist to join our team in Kakinada. This role requires a motivated individual with excellent communication, time management, and problem-solving skills. 

If you thrive in a dynamic environment and have a passion for delivering outstanding customer service, we encourage you to apply Jobs in Kakinada.

Job Title: Mid-Level Customer Service Specialist
Location: Kakinada, Andhra Pradesh
Job Type: Full-Time
Salary: Competitive

Key Responsibilities:

• Provide exceptional customer service across multiple communication channels.
• Address customer inquiries, complaints, and feedback professionally and efficiently.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with Kakinada team members to ensure seamless service delivery.
• Follow up with customers to ensure issue resolution and satisfaction.
• Identify and escalate priority issues when necessary.
• Stay updated on product information, company policies, and services.
• Contribute to process improvement initiatives in the customer service department of Kakinada.

Required Skills & Qualifications:

• Excellent communication skills (Mandatory).
• Strong time management skills (Mandatory).
• Attention to detail (Mandatory).
• Problem-solving abilities to address customer concerns effectively.
• Empathy and patience to handle diverse customer interactions.
• Conflict resolution skills to manage and resolve customer complaints.
• Adaptability to work in a dynamic retail environment.

What We Offer:

• Competitive salary package.
• Supportive and collaborative work environment.
• Opportunities for career growth in Kakinada and skill development.
• Comprehensive training on company products and services.

If you are ready to take on this exciting opportunity, apply now and become a part of our Kakinada team!